Refund policy
Last updated: October 2026
At Halford, every pair of footwear is individually handcrafted to order. Because production begins specifically for each customer, our return, exchange and cancellation policy differs from that of ready-made footwear.
MADE-TO-ORDER PRODUCTS
Once production has begun, we are unable to accept returns, exchanges or cancellations due to change of mind, preference, or ordering the incorrect size.
Before production begins, we review and confirm relevant sizing information where necessary. Customers are responsible for providing accurate sizing details and responding to sizing requests before production.
If you wish to request a cancellation before production has begun, please contact us as soon as possible. We will confirm whether the order can still be cancelled.
SIZING
We take reasonable steps to help verify sizing before production. Depending on the order, we may ask for:
- your normally worn shoe size;
- the size of a pair you already own from a recognised footwear brand; and/or
- foot measurements such as length and width.
Because fit can vary between individuals, shoe lasts and footwear styles, these checks are intended to reduce sizing issues but cannot guarantee an identical fit to another brand or shoe.
Returns or exchanges are not accepted solely because the external dimensions or shape of a Halford shoe differ from another shoe carrying the same labelled size.
MANUFACTURING DEFECTS OR INCORRECT ORDERS
If your order arrives with a manufacturing defect, significant damage, or differs materially from what you ordered, please contact us as soon as possible after delivery.
Please provide:
- your order number;
- a description of the issue; and
- clear photographs or videos showing the problem.
Please keep the footwear unworn and in its original condition while we review the issue.
If we determine that the issue resulted from a manufacturing defect or an error on our part, we may offer an appropriate resolution, which may include repair, replacement, remake or refund depending on the circumstances.
Where a return is required because of a confirmed manufacturing defect or fulfilment error caused by Halford, we will provide instructions regarding the return and associated shipping arrangements.
UNAUTHORISED RETURNS
Please do not send footwear back without contacting us first.
Packages returned without prior approval may not be accepted or processed.
REFUNDS
Where a refund is approved, we will process it using an appropriate payment method.
For orders paid by bank transfer, we may request bank details in order to issue the refund.
Cash on Delivery orders that have not yet been paid do not require a monetary refund.
Once a refund has been issued from our side, the time taken for funds to appear may depend on the relevant bank or payment provider.
CONTACT
For any return, exchange, sizing or order issue, contact:
Halford
Email: support@halford.shop
Phone: 03021516869
Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer law.