Returns & Exchanges
Every Halford pair is individually handcrafted to order based on the size and specifications confirmed for your purchase.
Because each pair is made specifically for you, our return and exchange policy differs from that of ready-made footwear. Please review the information below before placing your order.
OUR POLICY
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01 — MADE TO ORDER
Because each pair is made specifically for your order, we’re unable to accept returns or exchanges for change of mind once production has begun.
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02 — SIZING
We confirm sizing details before production to help ensure the correct fit. Customers are responsible for providing accurate sizing information when requested.
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03 — PRODUCT ISSUES
If your pair arrives with a manufacturing defect or differs materially from what was ordered, contact us and we’ll review the issue and work with you toward an appropriate resolution.
IF THERE'S AN ISSUE
If you believe there is a problem with your order, please contact us as soon as possible after delivery and include your order number along with clear photographs of the issue.
Please keep the footwear unworn and in its original condition while we review your request. Do not return a pair without contacting us first, as returns must be reviewed and confirmed by Halford before being sent back.